Privacy Policy

Updated: November 18, 2025
MAD Co. Creative
Owner:
Melanie Aycock Murphy
Business Location: North Carolina, USA

MAD Co. Creative (“we,” “us,” “our”) respects your privacy almost as much as we respect good typography and well-kerning logos—which is to say, a lot.

This Privacy Policy explains what information we collect, how we use it, what we absolutely don’t do with it, and the rights you have as a visitor or client. We’ve written this in plain English, without the scary legal fog, so you know exactly what’s going on.

By using madcocreative.com (“the Site”) or working with MAD Co. Creative, you’re agreeing to this policy.

1. What Information We Collect

We collect two types of information: the kind you intentionally give us, and the kind your browser automatically shares.

1.1 Information you choose to share

You may give us information by:

  • Filling out a contact form
  • Signing up for the newsletter
  • Hiring us for branding, design, or web work
  • Requesting a proposal or quote
  • Commenting on content
  • Emailing or messaging us on social media

This may include:

  • Your name
  • Email address
  • Phone number
  • Company name
  • Project details
  • Payment information (processed securely by third-party providers—we never store full credit card data)
  • Any files, content, or information you upload or send

1.2 Information automatically collected

Like every other website in existence, we collect standard technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site
  • Referring website
  • Cookies and similar tracking tools

This data helps us keep the Site functioning properly and understand what people actually use or read.

1.3 Sensitive information

We do not request or store sensitive personal data such as:

  • Social security numbers
  • Medical information
  • Banking passwords
  • Anything unrelated to the services we offer

If you send this type of information to us by accident (it happens), we delete it immediately.

2. How We Use Your Information

We use the information you share—and the technical information we gather—to:

  • Contact you about your project or inquiry
  • Send proposals, invoices, contracts, or project updates
  • Improve the Site and user experience
  • Deliver newsletters or announcements (only if you opt in)
  • Customize communications to be more relevant
  • Provide, maintain, and improve our services
  • Protect the Site from spam or abuse
  • Create anonymized analytics (no identifying details)

In short: we use your information to run the business, deliver the services you asked for, and make things better.

We do not sell your information. Ever.

3. How We Share Your Information

We only share your information when it’s necessary to operate the business or when the law requires it. That includes:

3.1 Service providers

We use trusted tools and platforms (for example: email providers, invoicing systems, analytics services, hosting providers). They may access your data only to perform tasks on our behalf and must keep it confidential.

3.2 Legal reasons

We may disclose information if required to:

  • Comply with the law
  • Protect the rights, property, or safety of MAD Co. Creative or others
  • Respond to lawful requests from government authorities

3.3 Portfolio purposes

If you send testimonials or feedback—or share project files that later appear in a portfolio or case study—we may publish them in a reasonable, respectful way. If you ever want something removed, ask and we’ll do so unless legally obligated to keep it.

We do not share your private information with third parties for marketing purposes.

4. Cookies & Tracking

Cookies are tiny data packets websites use to run smoothly. We may use cookies for:

  • Analytics and traffic patterns
  • Improving site performance
  • Remembering preferences
  • Spam protection
  • Website security

You can disable cookies in your browser, but parts of the site may not work as intended if you do.

5. Email Communications

If you sign up for the newsletter or choose to receive emails from us:

  • You’ll only receive things related to branding, design, web strategy, creative work, or MAD Co. Creative updates.
  • You can unsubscribe at any time by clicking the link at the bottom of any message.

We don’t do spam. We also don’t sell, rent, or lend email lists.

6. Children’s Privacy

This site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you think a child has submitted information, contact us and we’ll delete it immediately.

7. Data Storage & Security

We use reasonable and industry-standard measures to protect your data, including secure hosting, encryption where appropriate, and limiting access to only those who need it.

No system is 100% foolproof, but we take security seriously and use reputable platforms to handle sensitive information.

If a data breach ever occurs, we will notify affected users as required by North Carolina law.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we have about you
  • Request corrections to inaccurate information
  • Request deletion of your information
  • Opt out of certain communications
  • Request a copy of your data
  • Limit how your data is used

To exercise any of these rights, email us using the contact information on our website. We will respond within a reasonable time frame.

9. Third-Party Links

madcocreative.com may contain links to other websites, tools, or platforms. Once you leave our site, you’re under that site’s privacy policy, not ours.

We’re not responsible for how those sites handle your data.

10. International Visitors

MAD Co. Creative is based in the United States and operates under U.S. and North Carolina law. If you’re visiting from another country, understand that:

  • Your data will be processed and stored in the U.S.
  • The laws governing data protection may differ from those in your country

By using the site, you consent to this processing.

11. Changes to This Policy

We may occasionally update this Privacy Policy. When we do, we’ll update the “Updated” date at the top of this page.

Your continued use of the site after changes means you accept the updated policy.

12. Contact

If you have questions about this Privacy Policy—or just want clarity written in fewer syllables—reach out any time.

You can contact MAD Co. Creative by using the contact form or email mad@madcocreative.com.